Overview

To bridge the gap between technical execution and business strategy by guiding the team to deliver high-quality work.  Responsible for driving technical direction, ensuring consistency and optimizing team productivity and efficiency.

Main Duties & Responsibility

• Supervise and support technicians in the daily workshop operations.
• Provide technical guidance and assist with complex diagnostics and repairs.
• Ensure work is carried out according to manufacturer procedures and quality standards with minimal repeat repairs.
• Monitor technician productivity and maintain high standards of workmanship.
• Ensure correct completion of repair orders and warranty documentation for our warranty department.
• Maintain a safe, clean, and organised workshop environment and report any damages as needed.
• Report technical or operational issues to the Service Manager or Aftersales Manager if escalation is needed including new parts required or tools.
• Plan, schedule, and allocate workshop jobs to technicians based on skill level and availability.
• Monitor the progress of repairs to ensure work is completed within agreed timelines.
• Coordinate with service advisors regarding job status, priorities, and customer deadlines.
• Ensure efficient use of workshop capacity and resources.
• Monitor productivity and workshop performance.
• Ensure workshop operations comply with company procedures and franchise standards.
• To ensure the CitNOW and other manufacture targets including upselling are being reached and bonuses gained.

The list of main duties and responsibilities in this job description is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this job description permanent and/or immutable.

Qualifications

• Level 4 – Master Tech or More
• Min 5 years working as a tech
• Driving license
• Any further tech automotive qualification.

Skills

• Planning and organisation
• Time management
• People management
• Strict communication and coordination
• Problem solving
• High attention to detail.