Workshop Controller - IML
Basis: Full Time
Reference No: IML/SA – 09/21
You will be responsible for overviewing the fixing of customers’ cars
Control the start and finish times on the jobs required
Work closely with the Aftersales Manager, Service Advisors and Customer Care to ensure that the workshop adheres to the customer’s requests.
Deal with customer complaints as instructed by the Aftersales Manager and follow the appropriate complaint handling procedure
Provide a timely and efficient service both at the counter and on the phone to avoid unnecessary complaints, queues, and delays
Obtain any necessary consent from customers for any additional works or services requested
Liaise with warranty personnel regarding any warranty and goodwill claims
Focus on vehicle throughput and quality of works performed, aiming for a first time right repair mentality
The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.
Attention to detail
Problem solving and decision making
Work under pressure
Qualifications and Experience
Previous experience within the automotive industry, particularly workshop control or technician
Qualified Motor Vehicle Technician
Holder of Malta/EU Driving License
All personal data will be treated in strict confidence.
Interest candidates are kindly requested to fill in the form below.