You will be responsible for overviewing the fixing of customers’ cars

 

Tasks  

 Control the start and finish times on the jobs required

Work closely with the Aftersales Manager, Service Advisors and Customer Care to ensure that the workshop adheres to the customer’s requests.

Deal with customer complaints as instructed by the Aftersales Manager and follow the appropriate complaint handling procedure

Provide a timely and efficient service both at the counter and on the phone to avoid unnecessary complaints, queues, and delays

Obtain any necessary consent from customers for any additional works or services requested

Liaise with warranty personnel regarding any warranty and goodwill claims

Focus on vehicle throughput and quality of works performed, aiming for a first time right repair mentality

 

The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.

 

 

Skills

Organisational

Attention to detail

Interpersonal

Problem solving and decision making

Excellent communication

Work under pressure

 

 

Qualifications and Experience

 Previous experience within the automotive industry, particularly workshop control or technician

Qualified Motor Vehicle Technician

Holder of Malta/EU Driving License

 

 

Benefits

 Health Insurance

Loyalty Card

Training

 

 

All personal data will be treated in strict confidence.

 

Interest candidates are kindly requested to fill in the form below.