The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

Process warranty paperwork and ensure documentation is up to date as required by the manufacturer

Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered

Ensure that all warranty exchanged parts are adequately stored in line with manufacturer’s policy

Review warranty claims, correct any errors, and liaise with manufacturer when in doubt

Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer

Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts

Maintain good working relationships with the aftersales and parts departments

Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames

To be present and provide documentation to auditors during manufacturer audits.

Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements

Reconcile all warranty receivables and work with accounts to obtain payments

Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns

Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims

Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns

Maintain all service and customer records as required by the warrantor

Attend any required training, (locally and abroad) organised by the company

Carry out any additional duties assigned by the Aftersales Manager

Adhere strictly to health and safety regulations and company policies together with franchise standard requirements

Skills:

Active Listening

Speaking

Qualifications and Experience: