Warranty Administrator - CCL

Closing Date:

Warranty Administrator - CCL

Basis: Full Time
Reference No: CCL - WA -11/23

Continental Cars Ltd specialises in Automotive and has an opportunity for a Warranty Administrator to join our team on full-time basis.

 The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties and recall campaigns.


  • Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.
  • Process warranty paperwork to ensure documentation and verify the criteria required by factory or distributor in a timely manner.
  • Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.
  • Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
  • Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise.  Once the retention period has elapsed, dispose of parts in a responsible manner.
  • Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.
  • Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.
  • Maintain good working relationships with the Service and Parts departments.
  • Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.
  • Maintain all service and customer records as required by the warrantor.
  • To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.
  • To carry out any additional duties assigned by the Aftersales Manager.


  • Organisational
  • Attention to detail
  • Interpersonal
  • Problem solving and decision making
  • Excellent communication


Qualifications and Experience

  • An A Level of education
  • Prior experience working in an automotive set-up
  • Good verbal and written communication skills
  • Computer literacy 


  • Health Insurance
  • Loyalty Card
  • Training 


All personal data will be treated in strict confidence.

 Interest candidates are kindly requested to fill in the form below.