Warranty Administrator - CCL

Closing Date:

Warranty Administrator - CCL

Basis: Full Time
Reference No: CCL - WA -02/24

Tasks • Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system. • Process warranty paperwork to ensure documentation and verify the criteria required by factory or distributor in a timely manner. • Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts. • Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims. • Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner. • Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns. • Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames. • Maintain good working relationships with the Service and Parts departments. • Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns. • Maintain all service and customer records as required by the warrantor. • To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements. • To carry out any additional duties assigned by the Aftersales Manager. Skills • Organisational • Attention to detail • Interpersonal • Problem solving and decision making • Excellent communication Qualifications and Experience • An O Level of education • Prior experience working in an automotive set-up would be considered an asset. • Good verbal and written communication skills. • Computer literacy Benefits • Health Insurance • Loyalty Card • Training All personal data will be treated in strict confidence. Interest candidates are kindly requested to fill in the form below.

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