Continental Cars Ltd specialises in Automotive and has an opportunity for a Warranty Administrator to join our team on full-time basis.

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties and recall campaigns

Tasks:  

• Accurately apply warranty conditions and request reimbursement for repairs through the dealership's automated system.
• Process warranty paperwork to ensure documentation and verify the criteria required bythe  factory or distributor in a timely manner.
• Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.
• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
• Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise.  Once the retention period has elapsed, dispose of parts in a responsible manner.
• Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.
• Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.
• Maintain good working relationships with the Service and Parts departments.
• Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.
• Maintain all service and customer records as required by the warrantor.
• To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.
• To carry out any additional duties assigned by the Aftersales Manager.

Skills:

• Organisational
• Attention to detail
• Interpersonal
• Problem-solving and decision-making.
• Excellent communication

 Qualifications and Experience:

• An O  Level of education
• Prior experience working in an automotive set-up.
• Good verbal and written communication skills.
• Computer literacy 

Benefits:

• Health Insurance
• Employee Discount Card
• Training

All personal data will be treated in strict confidence