Closing Date:
Warranty Administrator - IML
Basis: Full Time
Reference No: IML-WA-09/26
Main tasks and responsibilities
- Accurately apply warranty conditions and entering into the dealerships automated system and liaise with manufacturer when in doubt.
- Process warranty paperwork to ensure documentation and verifying criteria required by factory or distributor.
- Ensure that all warranty exchanged parts are adequately stored.
- Review warranty claims and correcting any errors.
- Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer.
- Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts.
- Maintain good working relationships with the service and parts departments.
- Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.
- Keep abreast of all factory recalls and announcements.
- Reconcile all warranty receivables and working with the accounting department to obtain payments.
- Liaise with the Service Manager to ensure the technical implementation of recall campaigns.
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns.
- Maintain all service and customer records as required by the warrantor.
- Attend any required training organised by the company.
- Carry out any additional duties assigned by the Aftersales Manager.
- Adhere strictly to health and safety regulations and company policies together with franchise standard requirements.
Educational and skill requirements
- Active Listening
- Reading Comprehension
- Speaking
- O’level standard of education
- ECDL and good working knowledge of web-based applications
- Previous experience in warranty claims will be considered an asset
Job benefits
- Health Insurance
- Loyalty Card