Main Responsabilities 

• Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.
• Process warranty paperwork to ensure documentation and verify the criteria required by the warrantor in a timely manner.
• Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.
• Review warranty claims and correct any errors.
• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
• Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner.
• Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer.
• Keep abreast of all manufacturers recalls and announcements.
• Monitor the completion of recall campaigns and take action to efficiently increase the completion rate.
• Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.
• Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.
• Reconcile all warranty receivables and work with the accounting department to obtain payments.
• Maintain good working relationships with the Service and Parts departments.
• Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.
• Maintain all service and customer records as required by the warrantor.
• To attend any required training organised by the company and/or the franchise.
• To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.
• To carry out any additional duties assigned by the Aftersales Manager.

The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.