Service Advisor - IML
Basis: Full Time
Reference No: IML-SA 09/22
You will be responsible to ensure an enhanced level of customer satisfaction and customer loyalty. You are the ‘face’ of the company and the vital link of ensuring that the customers’ requirements are valued and executed at the highest standards.
Set up and schedule appointments to ensure that the workshop’s availability is maximised.
Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.
Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls.
Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders.
Identifying recalls and immediately inform all clients affected, take immediate action, and process all information / job cards.
Notify client if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary.
Allocate and monitor ‘client waiting’ appointments correctly.
Communicate and keep team leaders abreast regarding the status of works, queries, etc.
Monitor the daily log sheet.
Contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly
Confirm with clients any additional / future repairs / ordering of parts.
Identify repeat repair concerns and process job cards to the team leaders for immediate action.
Prepare weekly job cards for filing and warranty job cards for processing
Contact customers for vehicle collection.
Request approvals for Government purchase orders and vehicle collection.
Register service packs for new vehicles and upgrade existing service packs.
Process cash deposits when necessary.
Prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered.
Handle invoicing of credit accounts and internal job cards including PDI.
Excellent communication both in Maltese and English
Work on own initiative
Qualifications and Experience
O’ level Standard of Education
Basic understanding of basic motor vehicle components
Previous experience in a similar role will be considered an asset
All personal data will be treated in strict confidence.
Interest candidates are kindly requested to fill in the form below.