To provide efficient and courteous telephone and reception service to external customers, visitors and internal customers.

Tasks:- 

•  Answer all incoming telephone calls in a timely, efficient and courteous manner and transfer such calls to the respective staff member.
•  To respond to any emails correspondence received both internally and customer’s.
•  To ensure that the required car parts are available according to the job card; in the event that such parts are not available, check the ordering status of such parts and requalify the customers’ appointments.
•  To follow up with the customers after their service is completed to ensure that they are satisfied and assist with any possible queries.
•  To create any PDI job cards and the workshop allocation.
•  To create service bookings in the system.
•  To attach all necessary documentation with the booking as per the franchise standards.
•  To make sure that the filing system is up-to-date including job cards.
•  To keep track of the company courtesy cars including all internal documentation related to their movements.
•  To be responsible of ordering the office supplies for the department as per the established procedure.
•  To assist the After Sales Manager in any clerical duties assigned from time to time.
•  To keep the reception desk in a clean and tidy manner at all times and ensure removal of unsightly items from reception area.
•  To attend any training that is being requested by the Company.
•  To ensure that Company Rules and Regulations are adhered too.
•  To ensure a high quality/standard of work and service throughout.

Skills:-

• Excellent Communication
• Teamwork
• Active Listening
• Speaking
• Service Orientation

Qualifications and Experience

• Fluency in Maltese and English is a must
• O’ Level standard of education
• Computer Literate

Benefits:-

•  Health Insurance
• Loyalty Card

All personal data will be treated in strict confidence.

Interest candidates are kindly requested to fill in the form below.