Closing Date:
Aftersales Receptionist - MML
Basis: Full Time
Reference No: MML/ AFR– 07/24
To provide efficient and courteous telephone and reception service to external customers, visitors and internal customers.
Tasks:-
- Answer all incoming telephone calls in a timely, efficient and courteous manner and transfer such calls to the respective staff member.
- To respond to any emails correspondence received both internally and customer’s.
- To ensure that the required car parts are available according to the job card; in the event that such parts are not available, check the ordering status of such parts and requalify the customers’ appointments.
- To follow up with the customers after their service is completed to ensure that they are satisfied and assist with any possible queries.
- To create any PDI job cards and the workshop allocation.
- To create service bookings in the system.
- To attach all necessary documentation with the booking as per the franchise standards.
- To make sure that the filing system is up-to-date including job cards.
- To keep track of the company courtesy cars including all internal documentation related to their movements.
- To be responsible of ordering the office supplies for the department as per the established procedure.
- To assist the After Sales Manager in any clerical duties assigned from time to time.
- To keep the reception desk in a clean and tidy manner at all times and ensure removal of unsightly items from reception area.
- To attend any training that is being requested by the Company.
- To ensure that Company Rules and Regulations are adhered too.
- To ensure a high quality/standard of work and service throughout.
Skills:-
- Excellent Communication
- Teamwork
- Active Listening
- Speaking
- Service Orientation
Qualifications and Experience
- Fluency in Maltese and English is a must
- O’ Level standard of education
- Computer Literate
Benefits:-
- Health Insurance
- Loyalty Card
All personal data will be treated in strict confidence.
Interest candidates are kindly requested to fill in the form below.