Tasks   

• Provide 1st and 2nd line technical support to internal staff via various channels (IT Service Helpdesk, phone, email, in-person).
• Manage and track support requests using a ticketing system.
• Monitor, setup, configure and maintain ICT equipment including PCs, laptops, printers, and mobile devices.
• Identify, research, and resolve technical issues.
• Handle the on-boarding and off-boarding of computer users.
• Liaise with 3^rd party providers and vendors when required.
• Collaborate with the IT team to maintain and improve the IT infrastructure.
• Assist in the planning, design, documentation, and implementation of modules and user software applications.
• Familiarise yourself with the core IT Systems at Mizzi Motors (Dealer Management System - DMS) to provide guidance and assistance to the Company’s users.
• Familiarise yourself with hardware and software brand-specific systems & portals to provide guidance and assistance to the Company’s users.
• Maintain our 3CX telephone system from a device and software aspect together with other team members and 3^rd party suppliers.
• Update and create relevant IT support documentation.
• Work on delegated IT operational duties on infrastructure, office productivity and business systems.

Skills 

• Fluid in verbal and written communications skills in English and Maltese.
• Proactive, self-motivated, and capable of working on own initiative while forming an important part of a team environment.
• Able and willing to learn and understand the different system modules and become familiar with how they work together in an IT environment.
• Excellent troubleshooting skills.
• Ability to keep up to date with current technologies.
• Multi-tasking while adhering to deadlines.

Qualifications and Experience

•  A minimum of three (3) years working experience in a field of software support and administration or similar.
• Strong knowledge of Microsoft Windows Server and Desktop environments as well as Office suites.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to create clear user and technical documentation.
• Relevant IT certifications will be considered an asset.
• Show inquisitiveness in your field and have a passion for technology.
• Be in possession of a valid driving license.

Benefits

•  Mobile connection package
• Health Insurance
• Loyalty Card
• Specialized Training Locally or Abroad

All personal data will be treated in strict confidence.

Interest candidates are kindly requested to fill in the form below.