Customer Care Agent - IML

Closing Date: 6 February 2023

Customer Care Agent - IML

Basis: Full Time
Reference No: IML/CCA – 11/23

You will be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.


 Manage the customer journey through all process touchpoints.

Assist customers' requests received through e-mails and telephone calls and ensure that customers are served to the highest possible standards and in a timely manner.

Retain a constant communication line between the company and customers to ensure that customers are constantly informed of what work is being done on their vehicle and what is the next expected step.

Ensure that all requests and complaints are handled in a timely manner and that such requests and complaints are recorded, documented and closed using the designated ticketing system.

Coordinate daily bookings, for both servicing and repairs requests, and ensure that both service centres are properly booked to minimise technician idle times.

Perform a daily variety of calls, from appointment reminders to service bookings, parts arrivals and ‘no show’ clients.

 The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.



 Excellent verbal and written communication




Problem solving



Qualifications and Experience

 O’ Level passes in English, Maltese and Mathematics

Possess a sound knowledge of the automotive technical industry




 Health Insurance

Loyalty Card

Specialized Training Locally or Abroad


All personal data will be treated in strict confidence.


Interest candidates are kindly requested to fill in the form below.