Industrial Motors Ltd specialises in Automotive and has an exciting opportunity for an enthusiastic Customer Care Agent to join our dynamic team. This position is on full-time basis and is suited to individuals that are looking to advance their career in customer care.

The job requires the candidate, as part of a team, to be responsible for the constant communication with our customers, handle the administration of warranty and recall operations and also ensuring that the company’s quality standards and core values are being implemented and adhered to.

Main Tasks and Responsibilities

• Manage the customer journey through all process touchpoints.
• Assist customers' requests received through e-mails and telephone calls and ensure that customers are served to the highest possible standards and in a timely manner.
• Retain a constant communication line between the company and customers to ensure that customers are constantly informed of what work is being done on their vehicle and what is the next expected step.
• Ensure that all requests and complaints are handled in a timely manner and that such requests and complaints are recorded, documented and closed using the designated ticketing system.
• Coordinate daily bookings, for both servicing and repairs requests, and ensure that both service centres are properly booked to minimise technician idle times.
• Perform a daily variety of calls, from appointment reminders to service bookings, parts arrivals and ‘no show’ clients.

Educational and skill requirements

• Excellent verbal and written communication
• Customer-oriented
• Pro-active
• Teamwork
• Problem solving
• O’ Level passes in English, Maltese and Mathematics
• Possess a sound knowledge of the automotive technical industry

Benefits:

• Health Insurance
• Loyalty Card

All personal data will be treated in strict confidence.

Interest candidates are kindly requested to fill in the form below.