You will be responsible to provide customers an efficient and reliable service by making use of the Workshop’s services.

Tasks  

Greet customers at service reception and determine the work required, issue the appropriate job card and estimate of works required

Set up customer appointments and generating the required repair order prior to the appointment date to be prepared when the customer arrives

Advise the customer as to the type, range and cost of the repair order, recording and following up uncompleted work

Check the availability of the required parts and liaising with the Workshop Manager for scheduling of appointments and workshop loading

Provide a timely and efficient service both on the counter and on the phone to avoid unnecessary complaints, queues and delays

Obtain any necessary consent from customers for any additional works or services requested

Ensure that customer vehicles are adequately handled and protected

Check invoices for correctness and explanation of individual items to the customer as required

Follow the appropriate procedure to hand over the vehicle to customers

Make transport arrangements for customers, organise pick-up or replacement vehicles when and as applicable

Follow up on time frames for completion of works, customer complaints and warranty claims

Liaise with the Warranty Administrator regarding any warranty and goodwill claims

Make follow-up calls to check whether customers are satisfied with work performed and to encourage them to place their next booking for service

Deal with customer complaints as instructed by the Workshop Manager and follow the appropriate complaint handling procedure

Skills

Excellent communication both in Maltese and English

Work on own initiative

Time management

Service Orientation

 

Qualifications and Experience

 

Secondary level of education

ECDL

At least two years’ experience working in a similar position or as a Motor Vehicle Mechanic

Benefits

Health Insurance

Loyalty Card

Training

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