As Service Advisor you are responsible to provide customers making use of the Workshop’s services with an efficient and reliable service.

Tasks  

• Greet customers at service reception and determine the work required, issue the appropriate job card and estimate of works required.
• Setting up customer appointments and generating the required repair order prior to the appointment date to be prepared when the customer arrives.
• Advising the customer as to the type, range and cost of the repair order; recording and following up uncompleted work.
• Checking the availability of the required parts and liaising with the Workshop Manager for scheduling of appointments and workshop loading.
• Provide a timely and efficient service both on the counter and on the phone to avoid unnecessary complaints, queues and delays.
• Obtain any necessary consent from customers for any additional work or services requested.
• Ensure that customer vehicles are adequately handled and protected.
• Check invoices for correctness and explanation of individual items to the customer as required.
• Follow the appropriate procedure to hand over the vehicle to customers
• Make transport arrangements for customers, organise pick-up or replacement vehicles when and as applicable.
• Follow up on time frames for completion of work, customer complaints and warranty claims.
• Liaise with the Warranty Administrator regarding any warranty and goodwill claims.
• Make follow-up calls to check whether customers are satisfied with the work performed and to encourage them to place their next booking for service.
• Deal with customer complaints as instructed by the Workshop Manager and follow the appropriate complaint handling procedure.
• Ensure that Company/franchise standards and requirements are followed and fulfilled at all times.
• Participate in Company / Service Department meetings.
• Attend training courses both locally and abroad when and as required. 
• Any other duties assigned by superiors from time to time.

Skill Requirements

• Excellent communication both in Maltese and English
• Work on own initiative
• Time management
• Service Orientation

Job Benefits

• Health Insurance
• Loyalty Card
• Training

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